Cancellation & refunds
Cancel renewals, retrieve invoices and request a refund for a Paddle purchase.
No-card trial
The 14-day trial does not collect a payment card and does not start billing automatically. There is no trial payment to refund. Choosing an optional paid upgrade starts the paid purchase under its checkout or invoice terms.
Cancel renewal
A company billing administrator can open Billing & invoices → Manage billing & invoices to reach Paddle's customer portal and manage the subscription. Paddle's standard buyer terms describe cancellation taking effect at the end of the current billing period. Check the confirmation and the terms of any separately negotiated invoice arrangement.
Unassigning a seat, deleting a device or stopping use of the software does not cancel renewal. Cancelling a subscription is separate from requesting a refund.
Request a refund
For a Paddle purchase, contact Paddle buyer support or info@codaform.se. Include the order/transaction reference, purchase date, business name, billing email and the reason. Do not send card numbers or passwords.
Refund eligibility follows the applicable Paddle buyer terms and refund policy, your purchase agreement and mandatory law. Cancellation alone does not entitle you to a refund for the current billing period. This policy does not restrict statutory rights.
Invoices and billing corrections
Open Payments in the Paddle portal to download available invoice PDFs. Contact support for an incorrect billing contact, business detail, tax identifier or disputed charge. Payment corrections and credit notes must be reconciled with Paddle; changing an employee's licence does not change a financial record.
Extra-seat quotes must identify the amount, currency, tax treatment, term and any prorating before approval. An administrative seat increase alone does not bill the company.