# Support & service boundaries

Version: 2026-11-02
Status: Service information
Operator: Codaform AB, organisation number 559607-6504, Fagermon 315, 705 91 Örebro, Sweden
Contact: info@codaform.se

How to obtain help, report incidents and agree company-specific support requirements.

## Contact and information to include

Email info@codaform.se or use the contact form. Include the company/account, Codaform version, Windows version, affected function, the time and timezone, expected behaviour and a minimal reproduction. For billing, include the order reference; for privacy or security, identify that topic in the subject.

Remove passwords, tokens, private keys and unrelated personal or confidential data from logs/screenshots. Ask for a secure channel before sharing sensitive files. Access to your device, environment or project files requires a separately agreed support arrangement.

## Availability and scope

Standard support covers product, account, activation and billing enquiries by email. It does not include guaranteed response or resolution times, 24-hour coverage, uptime commitments or service credits. If your organisation needs defined service levels or escalation arrangements, agree them with us in writing as part of your order.

Codaform can investigate product, account, activation and billing issues. Customer network policies, third-party products and engineering validation remain the customer's responsibilities unless an agreement says otherwise. Support cannot guarantee that every imported file or generated component meets a specific engineering or safety requirement.

## Updates and continuity

Review release notes, minimum-supported-version information and installation guidance before updating. Test new versions with representative projects, retain backups and use your organisation's deployment controls. Ask for release-specific rollback instructions rather than assuming an older installer can safely read newer files.

For an outage, retain the error/time and contact support. Paid offline access may provide a limited continuity window but is not a substitute for backups or a contractual availability commitment. Trials require online validation.

## Security and privacy escalation

Send security reports and GDPR requests to info@codaform.se, identifying the topic in the subject. The security overview and GDPR guide explain what to include. Avoid sensitive attachments in the initial message; contact us to arrange a suitable transfer channel where needed.